Language
General questions
o there isn't one charging station per vehicle. All home charging stations are capable of charging all electric vehicles.
o 4h to 12h on average with a Wallbox charging station, 24h with a mobile terminal connected to a domestic socket.
o To calculate the exact duration, you must divide the capacity of your battery by the power of your terminal.
Example: if you recharge your Renault ZOE 40kW/h with a 7.4kw charging station (i.e. single-phase 230V 32A), then a full recharge will last 40/7.4= 5h30
o NO, In Europe, the majority of terminals have a type 2 plug. In France, the type 2 socket must have a safety shutter (only for individuals at home). This is to avoid any accidental contact with the terminal's contactors. This plug is called Type 2S (S for Shutter in English). All electric cars are compatible with all type 2 terminals. In France, there are still Type 3 terminals, which can charge a Type 2 car, provided that you have a T2-T3 adapter.
o Direct Current Sockets: on the highway, there are fast charging stations, which operate on direct current. There are two standards in Europe for fast charging: the CHAdeMO socket and the Combo CCS socket. Most electric vehicles have a type 2 socket for slow charging, and a CHAdeMO or CCS socket for fast charging.
o YES. All charging stations available our website are rain resistant. They are IP54 (heavy rain protection rating).
Charging your electric car with a charger is safer, faster and cheaper. Safer as the charger is intelligent and controls the flow of energy through the cable. Fast, because the charging process is around eight times faster with a charger than with a cable. And last but not least, cheap, because you can charge your car outside of peak hours when electricity is cheaper than normal in some countries.
Stay safe:
You might think you could just take a patch cord, plug it into your car, and plug the other end into a power outlet, right? Here's why it's not that easy. A car battery that is plugged directly into the main electricity system of your home. Have you ever used an airfryer for 10 hours or more? As this is roughly the time it takes for most electric cars to fully charge a battery. The longer the current flows, the hotter the cables get. Therefore, for safety reasons, it is forbidden to connect your car directly to the mains with a so-called mode 1 charging cable.
Most cars these days come with a mode 2 charging cable, a simple cable but with a device installed that will stop charging in an emergency. You can connect it directly to the mains and it is valid for all types of car charging plugs. However, this is not the safest method of charging as it is a direct connection to the mains. Charging for a long time can have the same effects as a mode 1 cable. Do you remember the example of the hair dryer charging ten hours? And there is one more important factor: you can only charge your car very slowly.
Speed up the charging process
Charging your car with a smart charger is about ten times faster than charging with a simple cable! Most chargers and public charging stations offer up to 22 kW of power, while your household socket can only deliver up to 3.7 kW of power, with 2.3 kW being the maximum recommended power. How fast you can charge your car in the end depends on the battery capacity of your car and the actual charging power that is available.
Save money
Smart charging saves you money as you can charge your car at low electricity prices. Companies try to offset the peaks when a lot of people are using electricity, such as when they come home from work in the evening. As a result, electricity is often cheaper late at night or early in the morning. So during these times you can save money. This is because these are typical times when not so many people are using electricity. With a simple click on your phone, you can tell your charger when to start charging your car.
o NO. It is preferable to buy a charging station capable to adapt to your installation
All our products are guaranteed for 2 years, in accordance with the European legislation.
Can i go on a long road trip after i fully charge my electric vehicle ?
The answer to this question will be depending on the battery capacity and size of your electric car.
Here are some examples:
Car |
Range |
Nissan Leaf | 168 miles |
Hyundai Kona Electric | 279 miles |
Volkswagen e-Golf | 144 miles |
Tesla Model S | 379 miles |
Polestar 2 | 292 miles |
Mercedes EQC | 259 miles |
Audi e-tron | 249 miles |
If you need more information about electric chargers compatible with your EV , please contact our Carplug experts available by email or by phone.
o Single phase = To have a charging power of 22 kW , the three-phase 32A cable is essential.
o Three phase = For a 7.4 kW charging station, a single-phase 32A cable will be sufficient.
Choosing a charging station and charging cable
o A charing station could be chosen on the basis of the power and the activation mode it offers :
Power supply :
Activation :
o The charging cable is chosen according to your car (single-phase or three-phase), the car plug (type 1 or type 2) and the distance between the car and the charging station (5, 7 or 10 m)
Charging station installation
o You can contact the IRVE qualified electrician of your choice from the following site :
Products and Showroom
Please consult our following information pages, which will guide you in the choice of your charging stations:
Our customer service is also at your disposal, from Monday to Friday 9h-18h:
Email: info@carplug.com
Tel: +33 3 67 10 41 41 (France)
+32 23 19 41 42 (Belgium)
.
Yes, You're welcome to visit us. We would be happy to introduce you to the operation of our charging stations, charging cables and accessories, as well as our MyCarplug management software. Please make an appointment by email ( info@carplug.com ) or by phone (+33 3 67 10 41 41) before your visit. Our address is:
Carplug
Sphere Business Park
1731 Zellik
Belgium
Shipping and delivery
48H. Once we have received payment for your order, you will receive it within 48 Hours.
We ship our orders via the UPS professional delivery service! This time depends of course on the availability of our products which are indicated on our site. We may have supply defects on certain products. In this case, we warn the customer as soon as possible to offer them an equivalent product or a refund. Please note that the delivery time will be indicated on each selected product which my vary.
The cost of 9.90 € corresponds to the order picking and packaging costs, as well as the cost of our delivery service with tracking via UPS.
Carplug may also offer free delivery on selected charging stations which will be stated on the product and the checkout.
Carplug wants to offer the best shopping experience possible to all of its customers, which is why the company has chosen the UPS Express delivery service, which is reputed to be one of the most reliable in Europe. The follow-up is automatic, by email, but also by phone. If UPS can not deliver you, the driver will call you to arrange another date and / or delivery location with you.
Automatically you will receive by email, the new order statuses at each step. Since your customer account , you can always follow the progress of your order. And if you wish, you can contact our customer service from Monday to Friday from 9h to 17h at +33 367 104 141 (France) or +32 23 19 41 42 (Belgium), or by email at info@carplug.com
Payment and Refund
Carplug accepts payments by:
o Bank account: Carplug
o IBAN: FR7630027175330002015640131
o BIC: CMCIFRPP
All of our payment methods are detailed on secure payment
Unfortunately, we can not make this kind of change. We will refund you on the credit card or Paypal account that was used for the order.
Order cancellation is possible, only in case if your order is not being prepared or already shipped. It is necessary to contact customer service for any cancellation asap.
Carplug will confirm your refund by email. After receiving it, allow up to 7 days for the refund to appear on your bank statement.
In case of refund by Paypal, it should appear under 24 hours maximum.
Conditions of return
On receipt of your order you have 14 days to establish your claim, in the following cases:
we sincerely apologize for any inconvenience caused.
All returned items must be in new condition, intact and complete in their original packaging within 14 days starting from the delivery date. They must be sufficiently well protected to avoid any damage during transit. For any questions, the customer service is at your disposal .
We can help you to choose the best charging station
We have the trust of our customers!
Need help? Contact our technical support.
We are available from Monday to Friday from 9:00 to 18:00